shopsmar Store Return & Refund Policy

Return Window

At shopsmar Store, we want you to feel confident in every purchase. We welcome returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition—with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

The following items cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the included handling instructions
• Returns received after the 30-day window without prior written authorization from shopsmar Store support

How to Initiate a Return

1. Send an email to our support team at service@shopsmar.shop including your full order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number along with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Please do not write on or otherwise mark the original product packaging.
4. Dispatch the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. shopsmar Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once shopsmar Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims—where valid photographic proof was provided upfront—refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by shopsmar Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs, except where the item is defective, was damaged in transit, or the issue stems from an error by shopsmar Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a shopsmar Store error—including incorrect items, shipping damage, or items defective on arrival—we cover 100% of return shipping costs, with no deductions from your refund.